Customer Support

At Rasta Kook's, we want you to have the best experience, so you can tell your friends and family how we are your favorite vegan alkaline business yet! Tell us how we can support you.

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FAQ

Frequently Asked Questions

What is Rasta Kook's Non-Refund & Return Policy?

1. Due to the perishable nature of our products, all sales of natural juices are final. We do not accept returns or offer refunds once the product has been purchased. 2. Quality Assurance - We are committed to providing the highest quality natural juices. Each product is carefully inspected before it is shipped to ensure it meets our quality standards. If you receive a product that is damaged or defective, please refer to our section on Damaged or Defective 3. Damaged or Defective Products - If your order arrives damaged or defective, please contact us within 24 hours of receiving your order. Include your order number, a description of the issue, and photos of the damaged or defective product. We will review your submission and, if deemed valid, we may offer a replacement or store credit at our discretion. 4. Incorrect Orders - If you receive an incorrect order, please notify us within 24 hours of delivery. We will work to correct the mistake by either replacing the incorrect items or providing store credit. 5. Exchanges - We do not accept exchanges for natural juice products due to their perishable nature. Please ensure you select the correct products before completing your purchase. 6. **Special Circumstances** - In certain special circumstances, we may consider returns or refunds on a case-by-case basis. These decisions are made at the sole discretion of our management team. 7. **Contact Information** For any issues regarding your order, please contact our customer service team at: Email: chefbiggs@rastakooksco.com Phone: 803-991-1739 Business Hours: 10AM-6PM EST. We appreciate your understanding and thank you for choosing Rasta Kook's.
Am I able to receive a refund?

Due to the perishable nature of our products, all sales of natural juices are final. We do not accept returns or offer refunds once the product has been purchased.
What do I do if the product arrives with defects?

Please read our 'Quality Assurance' and 'Damaged or Defective Products' sections.
What do I do if my order is incorrect?

If you receive an incorrect order, please notify us within 24 hours of delivery. We will work to correct the mistake by either replacing the incorrect items or providing store credit.
Does Rasta Kook's have a brick-and-mortar store?

Not yet, but we are working on it! Sign up for our email subscriptions to stay up-to-date on all things Rasta Kook's (like when we pop up at local events) so you'll be one of the first to know!